Shipping policy
Delivery Information:
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Order cut-off time: 10:00 PM (AEST – Australian Eastern Standard Time)
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Processing time: 1–2 business days (Monday to Friday)
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Delivery time: 6–8 business days (Monday to Friday)
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Total shipping time: 7–10 business days (Monday to Friday)
We work with trusted shipping partners, including UPS, USPS, FedEx and other reliable couriers, to ensure your order arrives safely and on time.
Shipping Costs
All orders are delivered free of charge within the United Kingdom.
There is no minimum order value required.
This Shipping Policy applies to deliveries within United Kingdom.
Delivery of Your Order
We know you want to enjoy your order as soon as possible! That’s why all orders are processed within 1–2 business days and then shipped for delivery within 6–8 business days, for a total of 7–10 business days from order to delivery.
Please note that delivery times may be affected by peak shopping periods or unforeseen events outside of our control. We always do our best to deliver your order as quickly as possible.
If you have any questions about the status of your delivery, please contact our customer service team — we’ll be happy to help.
Shipping Status:
Once your order ships, you'll promptly receive a shipping confirmation email containing your tracking number.
If you don't receive the shipping confirmation email immediately, don't worry! We are aware of the delivery date or date range provided at checkout, and rest assured, we will deliver the items within that timeframe.
Order Changes:
Please notify us immediately if there are any changes to your order. Please note that custom and pre-ordered pieces cannot be exchanged for other designs.
Item Not Received:
If you have successfully placed an order and still haven't received it, even though the tracking status indicates delivery, we recommend contacting the courier to locate your shipment. If the issue persists, kindly email us at info@seltyn.com.
Track Order
You can track your order with the track & trace number that you receive via the shipping confirmation.
If you have not received a tracking number within 4 business days, please contact us at info@seltyn.com and we will be happy to help you.
Taxes
Our customers do not need to pay for importing fees, duties or VAT (Valued Additional Tax).
However, some limited countries (especially for some European countries such as Germany, Italy, UK and Canada, etc.) may need to pay duties or VAT according to your countries’ levying rules.
We are required by law to charge sales tax on all items purchased, unless in situations where it is not required by law.
Seltyn
For further inquiries:
If you have any additional questions, please contact our customer service at:
20 Rutley Close, London, SE17 3NP, United Kingdom
Phone: +441437468158
Email: info@seltyn.com
We aim to respond to your email within 24–48 hours on weekdays.
Opening hours:
Monday to Friday: 9:00 AM – 5:00 PM
Saturday - Sunday: Closed