Faqs – Seltyn

FAQ

Frequently Asked Questions (FAQs)

Welcome to the Seltyn Help Centre
We’ve answered the most common questions about orders, payments, shipping, and returns. If you still need help, feel free to contact us — we’re happy to assist.

ORders & Shipping

1. Do you offer free shipping? 1. Do you offer free shipping?

Yes, we offer free standard shipping on all orders within Australia. There’s no minimum order value required.
More details: Shipping Policy

2. How long does delivery take? 2. How long does delivery take?

Order cut-off time: 2:00 PM (GMT), Monday to Friday

Handling time: 1–2 business days

Transit time: 6–8 business days

Estimated delivery time: 7–10 business days from order date

3. Which couriers do you use? 3. Which couriers do you use?

We deliver with Australia Post and UPS.

4. Do you ship outside Australia? 4. Do you ship outside Australia?

Currently, we only ship within Australia.

5. How can I track my order? 5. How can I track my order?

Once your order ships, you'll receive a tracking number via email. You can track your parcel on our Track Your Order page.

Payments

6. What payment methods do you accept? 6. What payment methods do you accept?

We accept:

Visa, MasterCard, American Express
PayPal
Elo
Apple Pay , Google Pay & Shop Pay
UnionPay
Discover
JCB
Diners Club

All payments are processed in AUD.
More info: Payment Policy

7. Is my payment information secure? 7. Is my payment information secure?

Yes. All transactions are protected by SSL encryption, and we use secure, verified payment gateways. We do not store your card details.

8. What if my payment fails? 8. What if my payment fails?

If your payment is declined, your order won’t be processed. Please try again or contact us if the issue persists.

Returns & Refunds

9. What is your return policy? 9. What is your return policy?

You can return an item within 30 days of receiving it, for any reason. Items must be unused, undamaged, and in original packaging.
More details: Return Policy

10. How do I request a return? 10. How do I request a return?

Please email info@seltyn.com with your order number and reason for the return. We’ll provide return instructions and, if eligible, a prepaid label.

11. Are returns free? 11. Are returns free?

Defective or incorrect items: return is free

Change of mind: return shipping cost will be deducted from your refund

12. When will I receive my refund? 12. When will I receive my refund?

Once your return is received and approved, we process refunds within 7 business days to your original payment method.

13. What if I receive a defective or damaged item? 13. What if I receive a defective or damaged item?

Please send photos within 48 hours of delivery. If confirmed, we’ll offer a replacement or full refund — at no cost to you.

14. Can I exchange a product? 14. Can I exchange a product?

Yes. Exchanges are processed via the return system. Just follow the return steps, and we’ll send the replacement once we receive your original item.

15. Can I cancel an order after placing it? 15. Can I cancel an order after placing it?

Yes, as long as your order hasn’t shipped. We offer a 24-hour cancellation window. If it has already shipped, you’ll need to follow the return process after delivery.