Faqs

Policies and FAQs – Seltyn

At Seltyn, we’re committed to providing you with a seamless shopping experience. Below, you’ll find answers to the most frequently asked questions about our shipping, delivery, returns, and payment processes.

Shipping and Delivery

How long does delivery take?
Orders are processed within 1–2 business days. Once shipped, the transit time for deliveries within the United Kingdom is approximately 5–7 business days, depending on your location and proximity to major cities.

Do you offer shipment tracking?
Yes, you will receive a shipment tracking number via email once your order has been dispatched. You can track your order on our Track Your Order page.

Is delivery free?
Yes, delivery is free across the United Kingdom for all orders.

What should I do if my product never arrived?
If your product hasn’t arrived within the expected time frame, contact us immediately so we can initiate an investigation with the courier. If the product cannot be located, we will offer a full refund or send a replacement.

How will I know my order has been confirmed and shipped?
Once your order is placed, you will receive a confirmation email with your order details. When your order has been shipped, a second email will be sent with your tracking number and a link to track your package.

Returns and Refunds

What is your return policy?
We offer a 30-day return window for customers in the United Kingdom. During this time, you can cancel your purchase and return the product without providing a reason.

How do I initiate a return?
To start a return, email us at info@seltyn.com with your order number and details about the return.

What should I include in the return package?
Ensure the product is in its original condition, with all packaging, labels, and tags intact. Include the return authorization form and any supporting documents or images.

Will I have to pay for return shipping?

For defective products: No cost to the customer.
For change-of-mind returns: The actual cost of return delivery will be charged to the customer.

What if my product arrives damaged?
If your product is damaged upon arrival, send us photos within 48 hours of receipt. We will review the case and cover the return shipping costs if necessary.

What if I received the wrong product?
Contact us immediately if you receive the incorrect product. We’ll arrange the return shipping and ensure you receive the correct item promptly.

How long does it take to process a refund?
Refunds are processed within 7 days after we inspect the returned item. You’ll receive an email confirmation once the refund is approved.

Are there any exceptions to the return policy?

Yes, the following items cannot be returned:

Custom or personalized products

Can I cancel my order?

Yes, you can cancel your order if it hasn’t been shipped yet. Once shipped, you will need to follow the return process.

Payments

What types of payments do you accept?

We accept the following payment methods:

Visa
MasterCard
American Express
Klarna
Union Pay
Shop Pay
PayPal
Google Pay
Apple Pay
Afterpay

Is my payment information secure?

Yes, your security is our priority. We use encrypted payment processing to ensure your information is fully protected.

If you have further questions, please visit our Return Policy or Shipping Policy pages, or contact us directly through the Contact Us page. We’re here to help!